Refund policy

Returns and Refunds
Due to the digital nature of our products, all sales are final. Once a digital product has been purchased and downloaded or accessed, we generally cannot offer a refund or exchange.

Please read the product description carefully before making a purchase to ensure it meets your needs.

To request help with your order, you can contact us at finebystudio@gmail.com.

Issues with Files (Damages and issues)
We stand behind the quality of our products. Please inspect your order upon reception and contact us immediately if the file is defective, corrupted, or if you received the wrong file, so that we can evaluate the issue and make it right. We will gladly replace the corrupted file or provide a working download link.

Exceptions / Refundable Cases
While all sales are final, we may offer refunds in the following exceptional circumstances:

  • Duplicate Purchase: If you accidentally purchase the same digital item twice.
  • Un-downloaded Items: If you made a purchase by mistake and have not yet downloaded or accessed the files. We can verify download logs on our end.

Exchanges
We do not offer direct exchanges for digital goods. If you purchased the wrong item by mistake, please contact us at finebystudio@gmail.com before downloading the file, and we will assist you.

European Union 14-day cooling off period (Digital Content Exemption)
If you are a consumer based in the European Union, you generally have the right to cancel an online purchase within 14 days. However, under EU law, this right of withdrawal does not apply to digital content once the download or streaming has begun. By purchasing and downloading our digital products, you acknowledge and agree that you lose your 14-day right to cancel.

Approved Refunds
If your refund request is approved (e.g., in the case of a duplicate purchase), we will notify you. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at finebystudio@gmail.com.